Refund policy

If something is not right, you can send it back. These terms do not affect your legal rights.

Changed your mind?

• You can return most items within 30 days of delivery for a refund. UK law gives you at least 14 days; we give you 30.
• Items must be unused and in their original condition and packaging, with any tags attached and free of pet hair.
• Candles, wax melts and paw balm: return them within 14 days of delivery. For hygiene reasons, we can accept paw balm only if it is unopened with the seal intact. If a candle or wax melt has been used, we may reduce your refund to reflect its lower value.
• To start a return, email hello@collarandkettle.co.uk with your order number. We will tell you where to send the item. Most items go back to the maker who sent them.
• You pay the cost of sending the item back. Use a tracked service.
• We refund the price of the items you return. If you return your whole order, we also refund the standard delivery charge you paid.
• We refund you within 14 days of receiving the item back, or of receiving proof that you sent it, whichever is sooner. The refund goes to your original payment method.

Damaged, faulty or wrong items

• Email us within 30 days of delivery with your order number and a photo of the problem.
• We will replace the item or give you a full refund, including delivery. If we need the item back, we pay for the return.

Exchanges

We cannot swap items directly. Return the item for a refund and place a new order.

Model cancellation form

You can tell us in any clear way, for example by email. You can also use this form, but you do not have to.

To: Francesco Sardo trading as Collar & Kettle, 21 Richmond Road, London E8 3BF, United Kingdom, hello@collarandkettle.co.uk
I hereby give notice that I cancel my contract of sale of the following goods: [goods]
Ordered on [date] / received on [date]
Name: [your name]
Address: [your address]
Signature (only if you send this form on paper)
Date: [date]